Author Archive


You are Business because of YOUR Customer !!!

This week’s Issue | 14/10/2019 It is sad to think that simple manners are evaporating especially when it comes to e-mails.  Many personalized e-mails have been acknowledged with radio silence which is very sad instead of a quick .. not interested or I will get back to instead we are being ignored until most likely they need something and then demand immediate satisfaction. I have an individual that stays in contact needing help but has no time … which translates into


STANDARD WORK … myths and opportunities

This week’s Issue | 07/10/2019 Standard Work has become a vocal tenant within the Lean community which has then spun off to create Training within Industry. However, Standard Work should be viewed as a “Current Best Practice” and may not be applicable within all levels of your organizations. Read this week’s newsletter to understand why … However, we cannot ignore emerging technologies and this technology is available now … just imagine the potential impact this technology could have on creating standard


Design for De Manufacturing

This week’s Issue | 30/09/2019 We know that Change is Constant but in some cases Change is something old just re-invented.  But subtle over time is the change in Paradigms and we are now seeing an increasing amount of change within Social Paradigms … some good, some ridiculous and some absurd.  However, the subtle and not so subtle shift of these paradigms are going to change how we need to live going forward … going are the days of where



This week’s Issue | 23/09/2019 When you are a Lean Practitioner you never just observe an operation you are always looking for process.  So this week I found myself attending our local hospital emergency room and indeed process exists.  Imagine being in an environment where you have absolutely no idea what kind of demand will be coming your way … you can have victim walk-ins needing stitches, ambulance intake ranging from broken bones, heart attacks, strokes and broken bones and



This week’s Issue | 16/09/2019 Oh My !!!  What happens if we train our employees and then they decide to leave? It could be worse if we decide not to train them and they decide to stay!   As we enter into last quarter of the year many organizations will begin to plan their strategy and objectives for 2020.  Of course we would be delighted to assist you with your planning process … just contact us or if you are planning to provide


Key Performance Indicators

This week’s Issue | 09/09/2019 I decided not to publish a newsletter last week because I was enjoying our visit to Quebec City.  However this week we explore how to identify and use KPI’s within our organizations.  A simple KPI can quickly change the behavior within our organization so they should be studied before implementation to determine what effect it will have.


Managing Multiple Sites, Departments or Teams

This week’s Issue | 26/08/2019 I apologize for the 2 attachments this week.  I believe that an expert can make something that is complex and difficult look extremely simple ….. so much so that they try to do it themselves without assistance and ultimately fail.  So this week we provide some insight on some management tools.  However in the second attachment shared by my father how an unusual musical instrument is risen to a new height … hope you enjoy


Supply Chain Management

This week’s Issue | 19/08/2019 I really love our suppliers … they are a unique bunch which help us provide value to our client partners.  We find that in many cases people view their suppliers in a adversarial light when a bit of positive attitude could make a significant difference.   So this week we look at some aspects of Supply Chain notions …. Enjoy.


Cellular & TAKT Time

This week’s Issue | 12/08/2019 We are constantly correcting our customers about the term of Takt Time.  Takt Time is the rate that your customer is expecting your product or service which means that you will have to produce at a faster rate when you add in your process losses like breaks and PFD (Personal, Fatigue, Delays).  So if you build you process based on Takt Time you will be in trouble. We also delve into the benefits and explanation of


Lean, 6-Sigma and Takt Time

This week’s Issue | 05/08/2019 All Performance Excellence methodologies seem to intersect bringing the practitioner to the same conclusion but perhaps through a different lens.   Lean Methodologies are used to identify and eliminate waste to improve throughput and increase value add touch labour … Six-Sigma is used to identify and reduce variability in a process making it more predictable and TOC is used to identify a bottle-neck and then optimize it to also increase