Lean Thoughts

Never forget: Your employees are a top asset, but if you botch your relationships with them, you could create a work environment with low morale and little productivity.

If your bird cage is at full capacity, you can't stuff one more feathered friend in there without causing birdie claustrophobia"

A common conflict in business is doing whatever it takes to satisfy the customer (damn the costs) or maximize profitability (damn service)