Richard KunstOct 19, 20221 min readHaving Capacity Issues? or Process Issues?If your bird cage is at full capacity, you can't stuff one more feathered friend in there without causing birdie claustrophobia"
Richard KunstMay 16, 20213 min readConflict CloudsA common conflict in business is doing whatever it takes to satisfy the customer (damn the costs) or maximize profitability (damn service)
