Things Leaders Do

This week’s Issue |  23/04/2012

Today is my Birthday so I am taking a bit of a break with the newsletter by reprinting some older articles in this week’s edition.


A main pillar of Enterprise Excellence is respect for people.  For many organizations this seem they need to have endless discussions and meetings which result in no change being accomplished.  This reminded me of a book once recommended by a former colleague that really changed my idea of leadership while not losing respect for people … enjoy the article within the newsletter.  Did you know that you can research older newsletters by visiting our web-site and doing a key word search on particular topics? Lean Thoughts search box is at the bottom of the page.


By studying the picture below I now understand why contacting a call center inIndiadid not resolve a technical communication problem I encountered this past week.


About Richard
Senior Lead Practitioner