Lean Thoughts

A weekly e-newsletter started to keep the members of the Lean Consortium connected and now shared with a larger community of business excellence practitioners.


Basic 5S+1 pricipals

This week’s Issue | 29/05/2020

As we transition through the Covid-19 pandemic … adaptability has become a new important leadership trait.  Unfortunately we cannot look in the rear-view mirror to forecast our new normal … so we need to cognizant not to alter our processes with PTF (Permanent Temporary Fixes) …


Who is the CUSTOMER?

This week’s Issue | 18/05/2020

Every Organization is currently changing or adjusting their processes as a result of Covid-19 … which is both a reaction but also a great opportunity.  Being a process-weanie … I have now started to judge and rate these process changes to see who is the …


This week’s Issue | 11/05/2020

Last week we challenged you to find a balance within your processes between the “Voice of the Customer” (VOC) and adjusting your processes to support the “Voice of Regulation” (VOR) … but as we witnessed this week as organizations react and Jump to Solution … …


Voice Of the Customer (VOC)

This week’s Issue | 04/05/2020

Without knowing it, businesses are starting to develop the “New Normal”


Any successful business originates by listening to the Voice-of-the-Customer (VOC) … but recently the customer definition has changed from the consumer to regulators looking to prevent the spread of Covid-19.  These activities have …